Member News: Virtual Psychologist even more accessible with Optus $0 text rates

Virtualpsychologist and Optus have strengthened their relationship as they continue to work together to highlight wellbeing and mental health support services available to customers in rural and remote parts of the country during these challenging times.

For post-paid and prepaid customers who don’t have plans with text allowances included, Optus has now enabled free text rates to ensure that rural and remote communities have the resources in place to access Virtualpsychologist as and when they need it.   

In a recent media release, Optus Head of Regional, Marcus Grimes shared “It’s certainly been a challenging few months with restrictions in place on top of recovering from the devastating bushfires, causing people to more feel isolated from their support networks. Not having regular access to sufficient mobile data to stay connected adds to this existing challenge.”

“As a critical service provider, we recognise that having connectivity in place during this time is essential and want to ensure our customers are aware of the mental health and wellbeing support services that are available to them.”

“For our customers in rural and remote parts of the country, taking advantage of the Virtualpsychologist text-based services is available whenever they need by simply sending a text.”

The removal of fees follows a two week roadshow in February earlier this year, in which Optus partnered with Virtualpsychologist to bring text-based counselling to some of the bushfire affected towns across regional Central NSW.

This is a great move from Optus, who continue to provide practical support to a number of Gold Coast Innovation Hub member companies – we hope to see more mobile carriers proactively dropping charges for the Virtualpsychologist service that is providing a critical service to rural and regional areas.

June 24, 2020